You freaking rock!Ĭomments: I had positive encounters with NordVPN. is the man! Thanks Can't say enough about this company, and it's all because of the way you re-quoted that cancellation policy so that I could re-read it one more time. The warmth and ability to make customers feel valued and "not just another number to squeeze profits out of," remarkable.
Their ability to listen to customers? Flawless. Their commitment to winning me as a long-term user and loyal advocate for the business. Their ability to re-quote a cancellation policy is impeccable. I mean, there's just so much to like about a company that shows no mercy, it's almost hard to find any flaws with NordVPN. There was so much to like about my interaction with that I don't even know where to begin. It was my intention to return business as soon as I was ready to re-start the service, but this didn't appeal to. In the technical sense, is correct, but he showed no sign of reason and no empathy as a customer service representative. responded telling me that the company does not wish to refund me due to the fact that their policy states that I was supposed to cancel in the 14-day window. I reached out to NordVPN because I was a few days past the 14-day trial, and I asked if I could get refunded. Once it was time to revisit the VPN, the team and I decided that we could go a different route in the short-term, so we wanted to finish building more of the product before we layer the VPN in.
I purchased NordVPN for $61, but we had to put the project on pause because the developers were working on a feature that needed to be completed before we could set up the VPN. My development agency referred me to NordVPN because they thought I was going to need a VPN service. I signed up for NordLayer because I'm trying to bootstrap a product idea. Well, it's actually not a way to show people you care at all, but hey, you gotta respect a company bold enough to stand up to their own customers, right? It's an odd way to show people that you care.
I'd have to say that NordVPN's brazen commitment to alienating their customer base is something to be admired. Comments: In a word, my experience with NordVPN can be summarized as: - A company that values profits and policy over people.
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